IT Solutions Analyst

Location CBD, Inner West, Eastern Suburbs
Job Type Permanent
Reference Ad-21227

We are seeking a proactive IT Solutions Analyst to join our team. The purpose of this position is to design, implement and continually improve MTC Australia’s applications, systems and processes to support business operations and customer service delivery.

Key Responsibilities for the role include:

  • Working closely with stakeholders to assess new business requirements or identify opportunities where technology can improve efficiencies in business operations and/or the customer experience.
  • Requirements analysis, solution design and hands-on implementation of business applications and platforms.
  • Automating existing business and system processes.
  • Designing and building systems/data integration flows using ETL techniques.

About You

To be successful in this role you must have:

  • Relevant tertiary qualifications (preferably Business/IT related) and/or extensive experience  as a business/systems/technical analyst with demonstrated experience working on large technology platform implementation and optimisation projects.
  • Experience working with a broad range of IT systems across, particularly cloud-based SaaS platforms.
  • Highly developed communication and interpersonal skills with the ability to forge effective partnerships with a wide range of key stakeholders and the ability to effectively present technical information to non-technical users.
  • Solid project and change management skills, with the ability to appropriately apply common project management tools (e.g. Jira, MS Project) and frameworks (including agile and waterfall).
  • Experience in the not-for-profit sector is highly desirable.

The technical experience we are looking for:

  • Salesforce administration experience – Backend configuration of data objects, fields, page layouts, communities, flows and triggers.
  • Designing and implementing systems integration processes utilising ETL tools and API connectivity platforms (e.g. Talend, SSIS, MuleSoft).
  • Extensive experience working with SQL platforms (e.g. SQL Server), including stored procedure development.
  • Experience working with Business Intelligence & Analytics platforms and technologies (e.g. Power BI, SSRS, Tableau).

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

About Us

At MTC, we aspire to shape a society where everyone has the means and motivation to create a life of their choosing. We deliver high impact employment, training and youth programs that help people gain skills for employment and entrepreneurship, build self-worth, and enable possibilities for transformative change.

At MTC, you'll be working in an environment of inclusion; that aspires to reflect the diversity of the communities and customers we work with. Our Reconciliation Action Plan champions our vision for reconciliation - an Australia that values and embraces the unique cultures, contributions, perspectives and strengths of Aboriginal and/or Torres Strait Islander people.