Office Administrator/Customer Service Focused

A well-known and respected manufacturing company in Seven Hills has a new opportunity for an Office Administrator with a strong Customer Service focus to join their small team from 8am to 4pm x 5 days. This role is focused on supporting the Sales Manager and is important in connecting customers to their products.

Reporting to the Manager your duties will include but are not limited to:

•      Answer Inbound phone calls, and maintain enquiry email address for customer orders, general sales queries & sales support

•      Process sales orders and provide acknowledgements with current ETAs

•      Process all credit claims ensuring they are resolved within the same month and provide back order reports with accurate ETAs on customer requests

•      Track and trace any consignments for customer deliveries and ensure EDI has processed daily invoices and resolve as needed

•      Build close relationship with Customers and ensure all orders are sent with delivery notes

•      Review manifests & consignments are correct on invoices and match correctly with transport carriers

Essential Criteria

•      Previous experience in a manufacturing / logistics office environment is desirable

•      Experience in office based customer service

•      Excellent communication and interpersonal skills

•      Ability to use MC OFFICE products, intermediate Excel

•      High degree of data entry and administrative accuracy

This is a great Temp to Perm opportunity (consideration may be taken for immediate Permanency). 

You will be able to focus on your duties autonomously, while still working as part of a team and liaising with internal and external and stakeholders. If you have experience working in a busy office or call centre and a passion to take ownership of your duties, we urge you to send your resume and “APPLY NOW”.