Technical Support Specialist

MTC is a not-for-profit organisation that aspires to shape a society where everyone has the means and motivation to create a life of their choosing. We deliver high impact employment, training, and youth programs that help people gain skills for employment and entrepreneurship, build self-worth, and enable possibilities for transformative change.

About the role

We have an exciting opportunity for a motivated Technical Support Specialist to join our team in Brisbane and support our growing organisation.

Working with our IT team, you will be responsible for maintaining MTC’s technology to ensure it’s availability and security for our staff and customers. Your responsibility includes resolving applications and/or hardware issues and incidents, and responding to IT service requests from staff and business stakeholders. Naturally, you will be known for identifying, assessing and resolving issues within tight timeframes.

Your customer service skillset and ability to communicate well, build relationships and diagnose issues quickly is key to success in this role.

The key responsibilities include:

• Providing providing remote and on-site technical support for both on-premise technology (user devices, networking infrastructure) and SaaS/cloud applications.
• Managing, prioritising and resolving IT issues and service requests from staff and business stakeholders.
• Proactively maintaining and monitoring the IT infrastructure across all MTC sites to ensure high availability.
• Supporting the implementation of IT infrastructure and information security projects on time and on budget.

About You

To be successful in this role you will have:

• A tertiary qualification in Information Technology or a similar field.
• Extensive experience working with Microsoft Azure Active Directory and the Microsoft 365 stack, including Microsoft Teams & SharePoint.
• Experience working with a variety of SaaS/cloud business applications e.g. Salesforce.
• Demonstrated knowledge of networking protocols and infrastructure.
• Demonstrated knowledge of Windows Server technologies.
• Excellent understanding of Microsoft Windows based SOE, corporate user devices and common IT peripherals.
• Good understanding of information security controls.
• Experience using Service Desk ticketing systems e.g. Jira Service Desk.
• Experience with system data exporting and basic Excel reporting.
• Excellent customer service and communication skills.
• Strong time management, analytical and problem solving skills.
• High attention to detail and level of accuracy.
• Proactive approach and able to work on tasks individually and as part of a team.
• A continuous improvement approach.

Why Choose Us

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life. The experiences, support, and training you gain here, will also help you grow as an individual and enhance your effect on the people we serve. At MTC, you can become the impact you imagine in your community.

We are an equal opportunity employer, and at MTC, you will be working in an environment of inclusion. Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter. A culture where we bring our individual and combined efforts to shape a society where everyone has the means and motivation to create a life of their choosing.

We recognise the importance of mental health and have an externally hosted Employee Assistance Program that provides our employees with confidential counselling, coaching, and leadership support for difficult life or work situations.

Join us if you are curious and self-aware, want to learn and grow, and are determined to do something that matters.

We also offer:

• Salary packaging and incentives
• Career and development opportunities
• Tailored Learning & Development
• Education Assistance Program
• Recognition and Reward scheme
• Flexible working arrangements
• Paid Parental leave
• COVID vaccination leave

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcaustralia.com.au

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Police Clearance, and Working with Children Check.

MTC is committed to the health and safety of our employees. MTC has implemented a COVID-19 Vaccination Policy requiring all employees to be fully vaccinated against COVID-19, subject to applicable medical exemptions. By applying for this role, if you secure employment with us, you will be required to comply with the policy.