Administration Officer

Location Other Locations
Job Type Permanent
Reference Ad-25722

About Us

MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver.

Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence, and opportunities.

About the Role

We are seeking a dynamic Administration Officer to join our Facilities Management team. The position is the nominated champion of facilities management administration responsibilities for the organisation. The role promotes the use and benefits of the organisation’s preferred facilities management solutions across the portfolio.

 Reporting to the Head of Facilities, key responsibilities for the role include:

  • Facilities Management Application Software – Daily monitoring of the work order system and working as part of the team to assign maintenance to contractors / services providers.
  • Service Request Response – Represent the Facilities team as the first receiver for all MTC’s service requests via the facilities management application software and telephone.
  • Record and Document Administration – Work closely with the Head of Facilities to request, collate, and maintain operational policies, procedures, records, systems, and administrative documents as required for efficient operations and to ensure external vendors are adhering to legislative obligation as well as MTC’s policies, and procedures.
  • Maintenance Works Coordination – Work in consultation with the Facilities Lead to coordinate available internal and external resources where suitable to deliver timely and effective maintenance work with minimal disruption and professional outcomes.
  • External Contractor Coordination – Gather and maintain documentation for external vendors to make sure they meet MTC compliance requirements.

About You

To be successful in this role you must have:

  • 2+ years of experience in a similar role within a professional services firm, commercial building management firm, leasing, or educational campus but not required.
  • Ability to consult with the facilities team and apply appropriate decision making to ensure MTC provides a safe and compliant environment and ability to make appropriate decisions to ensure a compliant environment.
  • Understanding of Quality Management Systems, Standards, Codes, Regulations, Rules, Policies, Procedures, and their application.
  • Understanding of accounts receivable and payable, processing of invoices.
  • Well-developed coordination and negotiation skills to achieve desired outcomes.
  • Effective written and verbal communication and interpersonal skills
  • Strong computer, administration and customer service skills.

 Why Choose Us

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter.

 We also offer:

  • Salary packaging and incentives
  • Employee Assistance Program
  • Career and development opportunities
  • Education Assistance Program
  • Recognition and Reward scheme
  • Flexible working arrangements
  • Paid Parental leave
  • Two Me Days annually

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Police Clearance (conducted by MTC) and maintain a valid Working with Children Check (funded by you).