Customer Care Team Member

Location CBD, Inner West, Eastern Suburbs
Job Type Casual
Reference 3143987
$27p/hr | Temp role to 18th December with New Year Opportunities
Not-For-Profit | Inbound/Outbound Call Centre
Close to public transport

MTC is the social enterprise that gives people the inspiration, capability and opportunity to create a fulfilling life. We deliver high impact employment, training and youth programs that help around 15,000 people every year to gain skills for employment and entrepreneurship, build self-worth, and enable possibilities for transformative change.
An opportunity exists for an enthusiastic and driven Customer Service Officer to join us on a temporary basis, to assist our team in connecting people with as many opportunities as possible.
Your duties will include, but are not limited to:
  • Working in warm and supportive call centre
  • Dealing with in-bound inquiries from customers regarding any of our programs
  • Ability to make warm outbound calls to current clients
  • Accurately responding to requests in a timely manner
  • Handling any problems or resolving issues in a professional manner
  • Communicating information with the correct department
To be successful you will need:
  • Previous experience in Job Active highly regarded
  • Understanding and passion for customer service
  • Must have recent experience working within an inbound/outbound centre
  • Excellent verbal communication and problem-solving abilities
  • A positive and resilient outlook with the ability to think quickly
  • Strong organisational and time management skills
This is a great opportunity for someone to work in an environment where their work is valued, and achievements are celebrated by the whole team!  To become part of MTC Australia please ‘APPLY” online, or via