Customer Service Coordinator

A well-known and respected FMCG Import and Distribution company in Arndell Park has a new opportunity for a Customer Service Coordinator to join their team from 9am to 6pm. This role is focused on supporting the Sales Manager and is important in connecting customer to their products.

Reporting to the Logistics & Supply Chain Manager, your duties will include but are not limited to:

•      Enter daily exchange rates, answer Inbound phone calls, and maintain enquiry email address for customer orders, general sales queries & sales support

•      Process sales orders and provide acknowledgements with current ETAs

•      Generate and release pick lists to 3PL by 10.30am so orders can be despatched next day

•      Process all credit claims ensuring they are resolved within the same month and provide back order reports with accurate ETAs on customer requests

•      Consolidate pick lists & back order releases when new containers arrive or new orders that may have back orders and liaise with L&SCM about SIT and stock availabilities

•      Track and trace any consignments for customer deliveries and ensure EDI has processed daily invoices and resolve as needed

•      Build close relationship with 3PL to monitor dispatches to ensure all orders are sent with delivery notes and review daily pick lists with 3PL raising any still outstanding

•      Review manifests & consignments are correct on invoices and match correctly with transport carriers

Essential Criteria

•      A certificate in Administration, Customer Service or Logistics is highly desirable

•      Previous experience in FMCG environment is desirable

•      Experience in sales ordering and support is a must

•      Excellent communication and interpersonal skills

•      Ability to use MC OFFICE products, specifically EXCEL

•      High degree of data entry and administrative accuracy

•      Takes pride in their work with a customer and product focus

This is a great Temp to Perm opportunity to work close to home. You will be able to focus on your duties autonomously, while still working as part of a team and liaising with multiple internal and external and stakeholders. If you have experience working in a busy FMCG office or call centre, we urge you to send your resume and “APPLY NOW”.