Customer Service Representative

Location South West & M5 Corridor
Job Type Permanent
Salary $65K + SUPER = BONUSES
Reference Ad-20681

My client is an 3PL logistics provider specialising in E Commerce transactions. As a result, they are looking for an experienced Customer Service Representative to join their team in Moorebank for a PERMANENT opportunity.


This role is a permanent placement for the right applicant to start immediately


Key Responsibilities:


  • Assisting the clients to set up new orders via Integration tasks or manual input
  • Dealing with all customer inquiries, including escalating unresolved issues to the correct departments / services (billing / invoicing, product inquiries, package tracking)
  • Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; creating tickets to the warehouse or any department directly involved with the solution of the problem
  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back-order inquiries, and any other issues that may arise from the order fulfillment process.
  • Educate and inform new customers on the use of their systems.
  • Project a professional company image through phone and email interactions.
  • Quote and book secure transportation for customers purchase orders to ensure they are delivered on time.
  • Managing individual KPI to ensure targets are being met in accordance with management strategies.
  • Perform other job-related duties and responsibilities as required by the company


About the candidate:

  • Minimum of 2 years of relevant experience in a customer service role
  • Experience working in either a warehousing or transport logistics background (E-commerce company would be ideal)
  • Strong attention to details
  • Excellent communication skills both written and verbal
  • Proficient in Microsoft word, excel, powerpoint
  • Working towards KPI’s
  • Able to work unsupervised
  • Have full Australian working rights
  • Available to start immediately

The Benefits:

  • Monday to Friday DAY SHIFT role – 9am to 5pm
  • Permanent position –65K + Super + bonuses
  • Free on-site parking
  • Great team culture