Customer Service Sales Support Specialist

Location Parramatta & Western Suburbs
Job Type Casual
Salary
Reference Ad-20952

A well-known and respected manufacturing company of Awnings, based in Seven Hills, has a new opportunity for a Customer Service to join their small and friendly team. This role is focused on supporting the Sales Manager and is important in connecting customers to their products.


Reporting to the Managing Director your duties will include but not limited to:

 

      Answer Inbound phone calls, general sales queries & sales support

      Process sales orders and provide acknowledgements with current ETAs

      Process all credit claims ensuring they are resolved within the same month and provide back order reports with accurate ETAs on customer requests

      Track and trace any consignments for customer deliveries and ensure EDI has processed daily invoices and resolve as needed

      Build close relationship with Customers and ensure all orders are sent with delivery notes

      Review manifests & consignments are correct on invoices and match correctly with transport carriers


Essential Criteria


      A certificate in Administration, Customer Service or Logistics is highly desirable

      Previous experience in Manufacturing environment is desirable

      Experience in the processing of sales orders

      Excellent written and verbal communication and interpersonal skills

      Ability to use MS OFFICE products, specifically EXCEL

      Strong data entry and administrative skills


This is a great Temp to Perm opportunity to work close to home. Monday - Friday. You will be able to focus on your duties autonomously, while still working as part of a team and liaising with multiple internal and external and stakeholders. 

This is an exciting opportunity for a passionate Customer Service Ambassador. “APPLY NOW”