Service Advisor

The Company

MTC Recruitment is proud to partner with an Australian owned family-run business that has built a strong reputation for excellence and has grown to become Australia’s leading Caravan & RV dealership and service centre, specialising in sales, service, and insurance repairs. With a collaborative, easy-going and professional culture, they offer unmatched expertise within a supportive environment where achievements are celebrated, and careers thrive.

The Role

An opportunity currently exists for a full-time permanent Service Advisor to join their high-performing team and provide a crucial link between customers and the service team while managing their expectations. As the key point of contact for their valued customers your mission will be to ensure that the service experience is smooth, transparent, and exceptional from start to finish.

Key Responsibilities:

• Utilise your knowledge of Caravan, RV or automotive systems and service
• Liaise with customers and develop an understanding of their service needs
• Advise and guide customers through service options and timelines.
• Provide accurate estimates and manage customer expectations
• Schedule service / repair appointments and coordinate with internal workshop  
• Update customers and keep them informed effectively
• Identify opportunities to recommend additional services or preventative maintenance options.
• Resolve concerns and ensure every customer leaves with a positive experience.
• Manage relevant service paperwork, invoices, and payments.

What You’ll Bring

• Proven experience within a service automotive service environment
• Technical knowledge and understanding of RV, Caravan or Automotive vehicle systems
• Excellent written & verbal communication and interpersonal skills
• Well-developed computer skills using MS Office
• Able to build trust and form relationships with all stakeholders
• Prior experience with upselling of products and services
• Strong problem-solving, time management & organisational skills
• Ability to display patience, empathy and handle customer concerns with professionalism.
• A team player who collaborates effectively to achieve positive outcomes.

What’s in It for You?

• Opportunity to Join a respected, family-owned industry leader
• A relaxed and professional workplace culture
• Be recognised and rewarded for your contributions
• Access ongoing training and career development
• Work with a passionate and supportive team

Ready to take the next step in your career?

If you are customer-focused service advisor with a passion for the RV and automotive industry who thrives on delivering outstanding service, we want to hear from you! Apply now and become the trusted advisor who this company’s customers rely on! Submit your resume via SEEK or email it to: agalloway@mtcrecruitment.com.au or call 0491 136 338.