Customer Service Sales Support Specialist

A well-known and respected manufacturing company of Awnings, based in Seven Hills, has a new opportunity for a Customer Service to join their small and friendly team. This role is focused on supporting the Sales Manager and is important in connecting customers to their products.

Reporting to the Managing Director your duties will include but not limited to:

•      Answer Inbound phone calls, general sales queries & sales support

•      Process sales orders and provide acknowledgements with current ETAs

•      Process all credit claims ensuring they are resolved within the same month and provide back order reports with accurate ETAs on customer requests

•      Track and trace any consignments for customer deliveries and ensure EDI has processed daily invoices and resolve as needed

•      Build close relationship with Customers and ensure all orders are sent with delivery notes

•      Review manifests & consignments are correct on invoices and match correctly with transport carriers

Essential Criteria

•      A certificate in Administration, Customer Service or Logistics is highly desirable

•      Previous experience in Manufacturing environment is desirable

•      Experience in the processing of sales orders

•      Excellent written and verbal communication and interpersonal skills

•      Ability to use MS OFFICE products, specifically EXCEL

•      Strong data entry and administrative skills

This is a great Temp to Perm opportunity to work close to home. Monday - Friday. You will be able to focus on your duties autonomously, while still working as part of a team and liaising with multiple internal and external and stakeholders. 

This is an exciting opportunity for a passionate Customer Service Ambassador. “APPLY NOW”