Customer Service Sales Support Specialist

Location South West & M5 Corridor
Job Type Permanent
Salary
Reference Ad-20935
  • $55K + super
  • South West Sydney Location - Padstow
  • 7.6 hour work day Mon-Fri
  • 2 Immediate Vacancies - 7am and 9am Start
  • In the future you will be able to work 3 rotating shifts: 7am-3pm, 9am-5pm and 11am-7pm

We are looking for a Brand Ambassador who lives and breathes Exceptional Customer Service!


This well known, family owned organization is currently seeking a Customer Service Sales Support Specialist to join their team of five. The primary objective of the role is to provide a timely and professional sales and customer service experience to their customers. This position, office based in Padstow, will see you report directly to the Customer Success Leader. 


Key responsibilities of the role will include:


  • Answering enquires from customers
    • Providing exceptional customer service
    • Managing first contacts, follow ups and case resolutions
  • Warranty Claims
    • Resolving service claims in an efficient and cost effective manner
  • Providing support and guidance to customers on product specifications, installations and methods of use
  • Sales Order Entry
    • Collect and verify required information to raise a return order or warranty claim
    • Processing of credit claims
  • Provide support with administrative and filing duties as required

To be considered for this position, you will have:

  • Previous experience where you have excelled in a similar position (Office Based Customer Service/Call Centre Experience)
  • Exposure to customer service within a manufacturing environment is desirable
  • Can take ownership of your Customer Care Clients
  • The ability to manage multiple priorities at once with a spring in your step and a smile
  • Strong data entry, speed and accuracy for bulk order entries
  • Experience with Navision or EDI would be benefical though not essential
  • Ability to work to tight deadlines when required
  • High level written and verbal communications skills
  • Must be flexible and able to work 3 rotating shifts - into the future the team will be covering a 7am-7pm shift range, Monday -Friday 3 x 8 hour shifts (7am-3pm, 9am-5pm & 11am-7pm)

This is an exciting career opportunity for a passionate Customer Service Embassador to work for an organization that is very well known in their field. click on the Apply button to register your interest.

Previous applicants need not apply.