Customer Service - Warehouse Logistics

Our Client is a leader in third-party logistics solutions for the fashion industry. They specialise in warehousing, store replenishment, E-commerce and distribution services. Central to their success is their commitment to meeting and exceeding the customer service expectations of their clients.

We are currently seeking a Customer Solutions Officer to join their team in Padstow.

The successful candidate will be a consummate professional, working in a dynamic environment to deliver outstanding customer service. The position demands a solutions-focused and “can-do” attitude to support the company’s flexible and responsive service ethos.

Duties and Responsibilities

Ability to work Monday-Friday 9am-5pm (additional hours if required)

Respond to and promptly resolve customer inquiries including order or carrier issues to the customers satisfaction, ensuring they are given progress updates

Collaborate and communicate customer requirements to internal teams and managers as required to meet internal and customer KPIs 

Develop strong working relationships with all stakeholders, both internal and external

Build trust and rapport and develop strong relationships with customers

Personal Attributes

Excellent communication (via both email and telephone)

Attention to detail and a methodical problem solver

Ability to multi-task, prioritise, and manage time effectively

Ability to work autonomously and as part of a small team

Experience

At least two years of demonstrated success in a customer service/client experience environment is a minimum requirement

Logistics experience in a warehouse environment preferred

Previous working knowledge of at least one WMS is required for the position. Currently use Advanta and switching to CRM Freshdesk

Microsoft Office – Excel skills of at least an intermediate level 

If you have experience with the above criteria we would welcome your confidential application.