Participant Support Officer

Location Sydney
Job Type Permanent
Reference Ad-25814

About Us 

MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver. 

Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities. 

About the Role  

Due to our recent tender success in the SEE program, MTC has exciting opportunities for Participant Support Officers to join our Education & Training team in the following locations: 

  • Bankstown
  • Campsie
  • Burwood
  • Hurstville
  • Blacktown
  • Chatswood
  • Cabramatta
  • Liverpool
  • Fairfield
  • Marrickville
  • Redfern

Reporting to the Participant Support Manager, the Participant Support Officer will be responsible in supporting the caseload of MTC SEE participants with the object of inspiring, coaching and connecting those participants to support services to address non-vocational and vocational barriers that prevent them from finding suitable and sustainable employment. Key duties of this role will include:  

  • Report feedback and difficulties in service delivery.  
  • Build rapport with participants, understand their goals, progress and circumstances. 
  • Identify and plan activities that align with participant's goals that will progress them towards employment. 
  • Refer participants to support services to support them in overcoming identified barriers. 
  • Co-case management strategies with MTC external partnerships to support participants with intensive interventions.  
  • Complete ongoing assessment of participants to determine progress and the requirements of new interventions and activities to address barriers and increase capacity for employment.  
  • Network and build relationship with external support services. 
  • Record and update MTC systems with customer details, communications and appointments. 

About You: 

The ideal applicant we are seeking will have: 

  • Relevant degree or diploma qualifications in Community Services, Social Work, OR a related discipline, OR a minimum of one year experience in community/social services. 
  • Highly developed communication and interpersonal skills. 
  • Internal/External stakeholder management. 
  • Demonstrated experience in managing conflict/challenging customer behaviour. 
  • Attention to detail. 
  • Good organisational skills. 
  • Strong problem-solving and conflict resolution skills.  
  • Ability to work well with people from diverse backgrounds. 
  • Digital literacy skills. 

Why Choose Us 

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life.  

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know. 

Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter.  

We also offer: 

  • Salary packaging and incentives 
  • Employee Assistance Program 
  • Career and development opportunities 
  • Education Assistance Program 
  • Recognition and Reward scheme 
  • Paid Parental leave 
  • Two Me Days annually 

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to

How to apply 

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter. 

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Police Clearance (conducted by MTC), and a valid Working with Children Check.