Senior Research and Development Manager

About Us

MTC is a not-for-profit organisation that aspires to shape a society where everyone has the means and motivation to create a life of their choosing. We deliver high impact employment, training, and youth programs that help people gain skills for employment and entrepreneurship, build self-worth, and enable possibilities for transformative change.

About the Role

We are looking for someone to join our Growth team. Our Growth team is responsible for developing and managing the delivery of a business growth strategy for MTC as well as enhancing the customer experience.

Reporting to the General Manager of Strategic Growth, the Senior Research and Development Manager will be responsible for driving the Growth Division of MTC Australia forward through data-driven decision making and strategic initiatives. The role will be responsible across duties such as:

•  Lead data-driven strategy and growth initiatives:
  • Manage internal and external data collation and interpretation processes.
  • Transform data insights into actionable strategies and growth initiatives.
  • Lead the development and implementation of data-driven solutions to improve customer experience, operational efficiency and overall business performance.
• Manage and develop research & customer insights teams:
  • Provide leadership and mentorship to the Customer Insights Manager and research/data personnel.
  • Setting goals and performance expectations with the team.
• Facilitate cross-functional collaboration and communication:
  • Consult with managers across the business to identify their data needs and challenges.
  • Collaborate and support internal stakeholders with data-driven insights into their respective strategies.
• Prepare and deliver data-driven presentation:
  • Create and deliver presentations and reports of complex data insights and recommendations to stakeholders.
  • Analyse, summarise and distil insights to relevant internal and external stakeholders.
  • Identify and assess ‘non-bid’ related growth opportunities and build impactful and implementable proposals.
•  Stay current with industry trends and technology:
  • Monitor and analyse emerging trends in research methodologies, data analytics tools and customer insights best practice.
  • Conduct competitive and customer analysis and determine areas of unmet needs, trends, potential risks and improvement opportunities.

About You:

The ideal applicant we are seeking will have:

• Relevant tertiary qualifications in marketing, business, data/statistical or related business discipline or extensive relevant business experience.
• Outstanding analytical, problem-solving and prioritising skills.
• Well developed management and leadership skills.
• Excellent written and verbal communication skills – ability to translate complex research into easy-to-action insights.
• Demonstrated experience in business development, marketing or service innovation role.
• Demonstrated project management experience.
• Strong collaborator with internal and external stakeholders.
• Experience in or understanding of the NFP/Social Enterprise or Employment Services, Education and Training sectors desirable.

Why Choose Us

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life. The experiences, support, and training you gain here, will also help you grow as an individual and enhance your effect on the people we serve. At MTC, you can become the impact you imagine in your community.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter. A culture where we bring our individual and combined efforts to shape a society where everyone has the means and motivation to create a life of their choosing.

We recognise the importance of mental health and have an externally hosted Employee Assistance Program that provides our employees with confidential counselling, coaching, and leadership support for difficult life or work situations.

Join us if you are curious and self-aware, want to learn and grow, and are determined to do something that matters.

We also offer:

• Salary packaging and incentives
• Career and development opportunities
• Tailored Learning & Development
• Education Assistance Program
• Recognition and Reward scheme
• Flexible working arrangements
• Paid Parental leave
• Two Me Days

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcaustralia.com.au

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Police Clearance (conducted by MTC), and a valid Working with Children Check.